Making sure emails and alerts arrive

Today’s modern email programs are very clever about how they handle spam in your mailbox, however this occasionally stops legitimate emails from arriving.

To ensure handshake emails and alerts arrive, we recommend you add notifications@handshake.co.nz to your address book. This will let your email program know that you trust emails from us.

You will find simple instructions below for some mainstream email providers that will help you receive our emails.

• Yahoo!Xtra
• Hotmail
• Gmail
• Other email providers

---

Yahoo!Xtra

First, check if our emails are getting stuck in your Yahoo Bulk or Spam folder (if you are an Xtra subscriber you’ll need to check your Yahoo!Xtra web mail service).
 
If our emails are in your spam or bulk folder:

1. Select or open the email
2. Click the ‘Not Spam’ button

 
Then, set up a filter to ensure our emails go directly to your inbox:

1. In your webmail service, click ‘Options’ in the upper right hand corner
2. Select Filters
3. Click the ‘Add’ button
4. Update the ‘From header:’ rule with the following two pieces of information: ‘contains’ and ‘notifications@handshake.co.nz’. (This tells Yahoo!Xtra to identify our emails based on the From address)
5. Click the ‘Choose Folder’ pull down menu and select ‘Inbox’
6. Click the ‘Add Filter’ button.

 
Finally, check to see if our email address is in your ‘Blocked Addresses’ list:

1. Click ‘options’ in the upper right hand corner
2. Then click ‘Block addresses’
3. If you see ‘notifications@handshake.co.nz’, or anything with ‘@handshake.co.nz’, on this list, select the email address and click the ‘Remove Block’ button.

---

Hotmail

To add our email address to your Safe List:

1. Open your mailbox and click ‘Options’ (upper right hand corner)
2. Under the ‘Preventing junk email’ heading click ‘Safe and blocked senders’
3. Click ‘Safe senders’
4. Enter ‘@handshake.co.nz’ into the dialog box titled ‘Sender or domain to mark as safe’
5. Then click the ‘Add to list’ button.

 
If our emails currently appear in your Junk folder:

Open the email and click the ‘Mark as safe’ link.
 
Finally, check to see if our email address is in your Blocked Senders list:

1. Click ‘Options’ in the top right hand corner
2. Under the ‘Preventing junk email’ heading click ‘Safe and blocked senders’
3. Click ‘Blocked senders’
4. If you see ‘notifications@handshake.co.nz’ or anything with ‘@handshake.co.nz’, on the list of blocked senders, select the email address and click the ‘Remove from list’ button.

---

Gmail

First, add our email addresses to your ‘Contacts’:

1. Click ‘Contacts’ along the left side of most Gmail pages
2. Click ‘New Contact’ in the top left corner
3. Copy and paste our email address, ‘notifications@handshake.co.nz’ into the primary email address box
4. Click ‘Save’.

 
If any of our emails currently appear in your Spam folder:

1. Click ‘Spam’ along the left side of any Gmail page
2. Select the checkbox next to our email
3. Click the ‘Not Spam’ button at the top.

---

I use a different provider

Please check your spam/junk mail folders on a regular basis, and add us to your contacts lists and/or safe list.