People under eighteen (18) years of age are not eligible to use our website (the “site”) and downloadable applications (the “application”) (collectively, “handshake services”).
About handshake and information we collect
We collect personal information on our members when you register for the service. When you download and install the mobile application, you agree to share your details and location with handshake on a continuous and/or periodic basis. Your details and location may be transmitted off your mobile device when the application is closed. When you visit the site, your location may be abstracted from the mobile web browser. You may also choose on some mobile phones to enter your location manually into the site. Handshake will never share your exact location with any other user. We don’t share your email address, mobile phone number, passwords or account information with any other user under any circumstances.
In the course of using handshake‘s services, we automatically track certain information such as your IP addresses and email address. Many other sites automatically collect this information.
If you send us personal emails or if other users or third parties send us correspondence about your activities or postings on the site, we may collect such information into a file which is only accessed by authorised personnel. We may also collect other user’s comments about you in our complaints department.
Handshake does not guarantee or accept liability for data or security of any information users transmit or receive through the site.
Our use of your information
We internally use personal identifiable information of our members to improve our marketing efforts, to statistically analyse our services and usage, to improve our content and product offerings, and to customise content and layout.
We may also send account updates, periodic informational updates or marketing messages to our members via the site, email, or by native messaging capabilities of your device. You may choose at any time to remove yourself from receiving such messages by changing the preferences in your account settings.
We use personally identifiable information to resolve disputes, troubleshoot problems and enforce our terms of service.
Our sharing of your information
We DO NOT share, sell or rent any personally identifiable information about you. In the future, we may disclose information in the aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we DO NOT disclose to these entities any information that could be used to personally identify you.
Handshake intends to co-operate with all law enforcement inquiries.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
Your use of other users’ information
You may not use other user’s information for commercial purposes, to spam, harass or to make unlawful threats. Handshake reserves the right to terminate accounts of those who misuse other user’s information, or who otherwise violate our terms of service.
Credit card security
We work diligently to protect the security of your personal information, including credit card details. We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your data when transmitted over the Internet. Handshake does not hold your credit card information, it is held securely by an authorised payment gateway service called DPS Payment Express NZ. To read their policy go to www.paymentexpress.com
When topping up your account by credit card, you have the option available to “save this card for next time”. If you choose this option, your credit card details are encrypted and securely retained.
Control of your password
You may not disclose your password to any third parties or share it with any third parties. If, despite the foregoing, you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
Reviewing and changing your personal information
If you have any questions or comments, please contact our helpdesk
Handshake reserves the right to review or make changes to its policies without giving notice.